Terms and Conditions

Terms of Business

Welcome to Francisca Management Services Web Site ("www.Francisca.co.uk"). Please read carefully our Terms of Business which governs your use of our Web Site. By using this Site and placing a order, you are agreeing to them.
 
Copyright & Trademark

This Site is owned and operated by Francisca Management Services Ltd. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright Francisca Management or its licensees, content providers or technology providers. All rights reserved.
 
Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at Francisca.co.uk. Any unauthorised use of the material on this site without the prior permission of Francisca.co.uk may violate copyright, trademark and other applicable laws.
 
Francisca Management Services respects and acknowledge all relevant trademarks which are marked accordingly.
 
Contract Formation

No contract shall subsist between you and Francisca.co.uk for the sale by it to you of any product unless and until Francisca.co.uk accepts your order by sending you a VAT invoice. Francisca Management Services specialises in selling to business and consumers and reserves the right to refuse orders it deems to be of large quantity or placed by resellers. Your order confirmation is for your convenience only and does not constitute an acceptance of your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Francisca.co.uk sends the email to you (whether or not you receive that email).
 
Title in the goods shall not pass to the customer until all sums due from the customer to the supplier on any account have been paid.

Returns and refunds Policy.

We cannot accept a return for goods that are not reported with physical damaged packaged box or broken seal on arrival with photographic proof of box damage. Returns will only be accepted with a valid return authorisation from the Manufacturer of product as defective with a reference from manufacturer to you with specific issues within 7 days of delivery of product. Outside this time manufacturer warranty will be the only resolve to any defective or issues with a product (except Software which is not returnable as it’s deemed consumed on receipt or electronic download) No refund will made for a software purchase. Any refund agreed for damaged or defective goods can take up to 28 days subject to manufacturer’s agreement.
If a product is not required after purchase it must only be returned in the same pristine condition without any broken seals or defaced box, there will be a charge for the cost of carriage and delivery of the products to you the customer and a restock fee of 25% of cost. This return request must be within 24 hours of delivery. On receipt of goods we will examine goods to make sure it is as sold and this process can take up to 14 days from receipt of goods.
 
Payment buy Monthly or 12 Monthly Instalments.

Should the customer/buyer elect to pay buy instalments, we reserve the right to vary the interest charges between the 2 options. The options is designed to offer the customer a flexible option to acquire goods and services offered on our website. This is not a credit application or a consumer credit offering. The choice provides only an extend payment terms of 1-12 months. Interest may be charged for the extended payment period and not as consumer credit terms. The price therefore reflects the extended payment period. No implied terms shall arise if the customer elects to pay by instatements except as intended: optional payment over 1The customer may elect to pay the full amount due at any time, in which case Francisca Management Services reserves the right to charge a termination fee equal to the amount due for the rest of the instalment period. You the customer must provide us Francisca Management Services with a replacement card should the card held on our system expires or replaced by your card issuer as soon as we alert you or you become aware that your card has expired or replaced by the bank.
 
Any default by way of missed or unpaid direct debit from the debit or credit card held on our payment system/Worldpay will have to be remedied in the following month by combining the missed payment with the following month's payment. If this payment fails due to referral by the issuing bank the full amount must be paid within 14 days of our notice to the customer. Failure to pay the overdue amount will require us (Francisca Management services Ltd) to start recovery process of the goods and the balance of the amount outstanding through the county court without further communications to the customer
 
Pricing

"List Price" - any "list price" used on this Site represents the manufacturers' suggested selling prices and may not be indicative of the prevailing selling prices at any specific time and place in your area.
 
"Our Price" - despite our careful attention to pricing, an item could be miss-priced inadvertently. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item's correct price is higher than our quoted price, Francisca Management shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to course you inconvenience.
 
You "Save" - all references to your "savings" on this Site are based on your average savings relative to the "list price" excluding the VAT calculation.
 
Delivery

We will deliver your order within normal working hours within 3 business day from receipt of the order if we receive your order before 5pm. If your order is received after 5pm, we will deliver the order within normal working hours within 2 business days. If for any reason we cannot deliver your order within this time period we will contact you immediately to arrange a new delivery time with you. If for any reason we cannot deliver your order within our time period you may at your option cancel your order and we will provide you with a full refund.
 
Your Order

We reserve the right to substitute goods within your order with goods of an equivalent nature (eg a blue stapler for a red one). If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt.
Communication
We may contact you periodically to communicate promotions and special offers. As per the Privacy and Electronic Communications Regulations Act (PECR) 2003, on every communication a valid 'opt-out' option will be provided.
 
Personal Information

We do not collect any personal information from a visitor to our sites unless that visitor explicitly and intentionally provides it. Under no circumstances do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life. If you are simply browsing our sites, we do not gather any personal information about you.

There are two ways in which you may explicitly and intentionally provide us with, and consent to our collection of certain personal information:
 
E-mail Request for Information or Registration for Guides and Seminars – We use links throughout our sites to provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, register or sign up for guides or seminars, or provide comments and suggestions. You may also be offered the opportunity to have one of our representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
 
Enrolment

If you choose to enrol for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products, we may require your name, address, telephone number, e-mail address, credit card number, IP address and/or social security number, and/or another form of national identification. Other products may require different or supplemental information from you in order to apply. For a detailed listing of the type of personal information requested for our various products, please refer to the enrolment page for the particular product.
 
Statistical Information about Your Visit

When you visit our sites, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our sites. We may monitor statistics such as how many people visit our sites, the user's IP address, which pages people visit on our sites, from which domains our visitors reach our sites, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web sites. 
Use of Cookies
A “cookie” is a piece of information that our Web sites sends to your browser, which then stores this information on your system. A user will be able to utilize our web sites without cookies. If a cookie is used, our Web sites will be able to “remember” information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies contain no more information than you volunteer, and they are not able to “invade” your hard drive and return to the sender with personal or other information from your computer.

We may use cookies when you visit our Web sites and request documentation or a response from us. When you are filling out a form, you may be given the option of having our Web site deliver a cookie to your local hard drive. This type of cookie is not temporary, although you can always delete or disable it through your browser preferences. If you choose not to accept this type of cookie, you will still be able to use our Web sites. You might choose to receive this type of cookie in order to save time in filling out forms and/or revisiting our Web sites. We only send this type of cookie to your browser when you have clicked on the box labelled “Please remember my profile information” when submitting information or communicating with us. Even if you choose to receive this type of cookie, you can always set your browser to notify you when you receive any cookie, giving you the chance to decide whether to accept it in each situation in which one is sent. We use this information for statistical and marketing purposes. To find more information about cookies, if you are using Microsoft Internet Explorer® as your browser, go to the Microsoft Web site at http://www.microsoft.com/info/cookies.mspx or if you are using Netscape Navigator® as your browser, go to the Netscape Web site at http://channels.netscape.com/ns/info/privacy.jsp
 
How We Use and With Whom We Share the Information We Gather

We assure you that the information we gather from you is used by us only as explained below.
 
Sending you responses and updates

We respond to any e-mail questions, requests for product or service information, and other inquiries that we receive. We may also retain this correspondence to improve our products, services, and Web sites, and for other disclosed purposes. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products. Occasionally these updates or other important information may be sent out by third parties on our behalf. Please be assured that any third party who contacts you in this capacity has executed a confidentiality agreement with us that contains a provision ensuring the privacy and security of any transferred information and limits the third party's use of the shared information to sending updates or providing services on our behalf. In situations where you have supplied your information in connection with a question or request for information about a product or service offered by a Francisca Management services business partner, we may also send the information you have supplied to the Francisca Management services business partners that offer such products or services. Please be assured that these Francisca Management services business partners have agreed to ensure the privacy and security of any transferred information and may only use the shared information to send you information about the products or services about which you asked. Francisca Management services customers may be given information about relevant products offered by , its subsidiaries and business partners. Francisca Management services customers will be given the option of opting out of further communications from, its subsidiaries and business partners.
 
Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, FRANCISCA .CO.UK IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, FRANCISCA .CO.UK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
 
In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.
Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.

Francisca Management Services Terms and Conditions for (Online Accounting Service Bureau)

1) Length of Agreement and Monthly Registration

The Agreement is for a minimum period of 12 months. Monthly validation of your subscription
payment is required to continue using the service and failure to register may result in termination of usage. You may terminate this agreement on one calendar month's written notice expiring on or at any time after the expiry of the minimum period. You cannot cancel optional products within 12 months of ordering them from us. However, if your subscription to that service terminates, your access to the optional products will also terminate at the same time.

2) Subscription Charges and Invoicing:

Payment is due monthly in advance via standing order/Debit card and Credit card but with a 2.5% charge to the standard charge subject to re-registration as described in paragraph one (above). You must provide and at all times maintain a valid e-mail address if you wish to receive VAT invoices for your subscription charges. You must notify us immediately
of any change in your e-mail address. We reserve the right to increase subscription charges on 30 days' prior written notice to you expiring at any time after the end of the minimum period.

3) License Terms:

The service is a subscription only and offers NO License terms.

4) PC / Internet Requirements:

To access the service, you will need a PC with minimum system requirements and access to the internet as advised to you by us. Provision of and payment for these is your sole responsibility. It is also your responsibility to ensure that any security or other configuration of your PC do not interfere with you access to the service and products

5) Service Provision:

The operation of the service and the products may not be uninterrupted and error free. No guarantee is provided about connectivity to the service or products via the internet.
 
6) Liability:

We will be liable to you if our negligence causes death or personal injury. If you are not satisfied with the service or any product, you must return everything to us within 7 working days, with a valid receipt and we will at our discretion provide you either a replacement, a credit note, or a refund. We accept no other liability to you in connection with this agreement or its subject matter, and any other claim you may have is governed by your agreement with the provider of the applicable product that forms part of the service

7) Data Protection:

We may retain your data for a period of one year after termination of this agreement to enable reactivation of the service at a later date.